Feedback is uncomfortable. Even when it's delivered well, there's something in us that wants to defend, deflect, or disappear. That reaction is human — but if you let it run the show, you'll miss some of the most useful information you'll ever receive as a leader.
This episode is about learning to sit with feedback long enough to actually hear it. Not every piece of feedback deserves equal weight, but the ones that do? They have a way of showing you exactly where your next level of growth is hiding.
I talk about why defensiveness and self-doubt are natural responses but not useful ones, how curiosity changes the entire dynamic of receiving feedback, and what it looks like to build a culture where people actually tell you the truth instead of telling you what they think you want to hear.
There's also a CX thread woven through this one — because the leaders who handle feedback well tend to build better teams, better systems, and better experiences for everyone around them.
If feedback has ever made you want to shut down instead of lean in, this episode is the reframe you need.